About Us

The Home Hub Mortgage Centre is a new brokerage specialising in mortgage and insurance services. We pride ourselves on delivering expert advice with integrity and professionalism with a personal flare.

As an ambitious company, our mission is to provide world class service to each client, forming lasting relationships and we are looking for like-minded individuals to join us on the journey.

Having secured newly refurbished offices, we provide a fantastic workspace wherein our teams are encouraged to flourish.

Role Overview

A full-time role for a Mortgage Paraplanner working with a team of Mortgage Advisers, you will be responsible for supporting the operation to deliver a seamless service for our clients.

You will work closely with our team to effectively manage several client cases through each step of their mortgage journey. As a key touchpoint for our clients, an understanding of the mortgage process and exceptional communication skills is required.

Key Responsibilities

• Make initial contact with potential clients using our lead generated data
• Successfully converting initial client touchpoints to appointments for our Mortgage Advisers
• Manage multiple client cases at any one time – liaising with Mortgage Advisers, lenders and clients
• Seamlessly guide clients through the end-to-end mortgage process
• Comply with FCA regulations and company standards to satisfy the networks audit requirements
• Assist with managing paperwork and following up with clients through various contact methods (telephony/email/letter)
• Work closely with Mortgage Advisers to ensure efficient case progressing whilst providing exceptional client service
• Self-develop and stay up to date with industry related topics
• Build and nurture strong client relationships to encourage a returning client base and referrals

Key Requirements

• Proven track record in Mortgage paraplanning/administration or case management
• Strong knowledge of mortgage and protection processes, compliance and lender research
• Ability to multitask and efficiently handle and switch between various responsibilities
• Dedicated to maintaining compliance standards and treating customers fairly
• Excellent written and verbal communication skills
• Team orientated and willing to support and collaborate with the team
  
  

Our Offering

• Salary of £25,000-£27,000 DOE
• Quarterly bonus scheme
• 30 days annual leave allowance
• Plus, one additional day on your Birthday
• On site parking
• Company pension
• Access to a wide panel of lenders and protection providers
• On site working with operational support