About us:

Clayhall Financial Services is one of the top producing firms within the Primis Mortgage Network. We have an ambitious growth roadmap with a team bonded by mutual understanding and respect. We have a history and reputation as a firm who establish strong, trusted client relationships, making them clients for life. We are passionate about delivering the best outcomes, taking client interests personally and going the proverbial extra mile. Our specialisms are in mortgages, protection, and general insurance where market leading expertise and collaborative teamwork underpins our culture. We have reciprocal relationships with partner firms offering advice in wealth and estate management so true holistic and client centric advice is always available.

Responsibilities:

• Regular liaison with lenders and providers to obtain updates on applicant status
• Pro-actively progress mortgage and protection applications through to completion
• Dealing with incoming calls and emails
• Submission of mortgage & protection applications

Skills & Experience Required:

• Minimum of 2 years mortgage linked administration experience.
• Ability to resolve problems quickly & efficiently.
• Outstanding communication skills at all levels, both written and oral.
• Demonstrate a confident telephone manner & excellent customer service

This is alongside the typical office / clerical and administrative duties like phone answering, greeting clients etc

What we offer

We offer a supportive, friendly environment where we encourage our staff to learn the business inside out and we give full training on our products and systems. As well as this, all staff are entitled to:

• 31 days inclusive of public/bank holidays
• Pension scheme
• Flexible working hours
• Automatic day off for your birthday
• Various social events throughout the year!

Location:

Clayhall Financial Services Ltd, Telecom House, 15 The Broadway, Woodford IG8 0HL.